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Frequently Asked Questions
We offer free worldwide shipping for all watch purchases. We send out all our parcels from Hong Kong via Fedex depending on the location & availability. You can expect your delivery within 5 to 10 working days from when your article leaves our warehouse.
If you're unhappy with your watch or watch straps, you have up to 15 days from the date of ordering to return them to us, unworn, for a full refund or exchange minus return shipping fees.
All of our watches come with a one-year warranty effective from the date of shipping. This warranty does not cover any damage caused to the watch through neglect, accidental damage, carelessness, improper use, or non-compliance with the instructions provided by Dennison Watch.
Should you have any issues with your watch, please don't hesitate to get in touch with us via our contact page.
You have up to 15 days from the receipt of your items to return them for a full refund or exchange. Please note that a refund can only be given if your items are returned unworn in the original packaging. Should you want to return your watch, get in touch with us via our contact page.
Once an order is placed, it is sent directly to our warehouse for order processing, but unfortunately this means your order cannot be changed or canceled after 24 hours. You must therefore return to your current order to get a refund.